Log-In / Registering FAQ
Please see below FAQ to help with online accounts on the new website.
Please note: if you had an account on our old website you will need to select "Create Account". This will enable you to choose a new password and verify any details that we already hold.
Am I automatically registered on the new site?
Unfortunately, not; whilst we have copied recent customer records across, we are unable to see or copy passwords. You will therefore still need to create an account, (or you can check out as a guest). If your details are already on the site, you will simply just need to validate your email and create a new password.
Creating an account is quick and easy, simply click the person icon top right, or use the customer account link in the top menu. If you create an account and we already have your details, they will be automatically linked.
Benefits of having an account
View current order status
View previous order history
Save multiple shipping addresses and autofill details at checkout
Check and maintain your details.
NB: If you don’t want to set-up an account, you can still checkout as normal but without the above benefits.