Refund policy

CANCELLATIONS / RETURNS
Cancellation
As the prints and products we produce are bespoke, the customer does not have the right to cancel an order once it is made (unlike other internet ordering services). However, if a mistake is made and you contact us immediately, we will do our best to cancel and refund your order.

OUR RIGHTS TO REFUSE OR CANCEL YOUR ORDER
Although we will normally be able to do so, we cannot guarantee to accept all orders placed via the website. You will receive an email confirming your order, but please be aware that this is generated automatically and does not mean that we have been able to accept your order. You should only consider your order to have been accepted once you receive an email confirming that your products have been dispatched.
We may occasionally be unable to accept orders for various reasons, for example because there was an error in the advertised price or description. If this is the case, we will let you know and, where possible, we will discuss other options with you, for example alternative services or products that may be available or the option of purchasing at the correct price.

REFUNDS OR REPLACEMENT
Our laboratory maintains very high standards but this service does not include extended insurance for professional users. If you choose to use our service we will take all possible care with your orders but in the unlikely event that your films, negatives or prints are damaged or lost whilst in the care of the processing laboratory, they will be replaced with an equivalent unexposed film which will be processed and / or printed free of charge. This is the limit of our liability for loss or damage, consequential or otherwise, and however caused.
Should we make a mistake with an order and need to send additional prints, this will be rectified within 5 working days of receiving contact and posted free of charge.
Films of commercial or high value are not accepted unless there is written prior agreement.